Dear Customer,
We hope you are satisfied with your recent purchase from us. However, if for any reason you are dissatisfied with one or more items and wish to make a return, we would like to provide you with information regarding our return process.
Please note that according to our return policy, you have 14 days to return unwanted items. This period starts from the date you received your order. We would like to remind you that the cost of return shipping is to be covered by you.
To ensure a smooth return process, please follow these steps:
-
Contact our customer service to initiate a return request. This can be done via email or phone. Please have your order number ready to expedite the process.
-
Pack the items securely in the original packaging or equivalent shipping packaging to prevent any damage during return transit.
-
Complete the attached return form in full and include it with your shipment. This will enable us to process your return promptly and efficiently.
-
Select a suitable shipping carrier and send the items to the address provided below. Please note that you are responsible for the return shipping costs.
Address:
Brandenburgischestr. 43
10797 Berlin
Germany
Once we receive your return, we will inspect the items and issue a refund in accordance with our return policy. Please understand that processing your return may take several days.
Thank you for your understanding and cooperation. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help.
Best regards,
Eightgates